Effective Communication and Interpersonal Skills for Professionals

Event: Workshop
Duration: 2 Day Program

PROGRAM OVERVIEW

It has been said that all business is a conversation, and that it is the ability of people at all levels in an organization to create and maintain a rich conversation with each other and with other businesses that ultimately creates business success. That "conversation" relies on excellent communication skills.

The best and most charismatic leaders are abundantly skilled communicators, able to coordinate and lead their teams because they create an environment in which others genuinely want to work. The best and most skilled coordinators are able to manage time, people and priorities, influence at all levels, and still display a sense of leadership which makes others want to follow them.

Business in the 21st century puts far greater demands on companies than at any other time in history.

First impressions are crucial, whether it be with friends, colleagues or customers. Creating instant rapport enables lasting and productive relationships. Get it wrong and that negative impact is extremely difficult to overcome.

So, what are the techniques that top presenters, communicators and public speakers use in order to assure success? How do they ensure that initial interactions create a positive and memorable impression?

COMPETENCIES EMPHASIZED

• Have raised their self-awareness to understand their strengths and skills gaps as leaders and coordinators
• Have learnt practical ways of addressing their skills gaps
• Understand the subjective experience of others and how to respond to it
• Be able to demonstrate advanced communication skills, both verbally and non-verbally
• Acting with integrity through valuing who you are
• Critical leadership skills
• Advanced techniques of interpersonal communication
• Empowering delegation skills
• Giving constructive feedback
• Presentation skills
• Making meetings work

TRAINING METHODOLOGY

The program is carefully designed to address all styles of learning and to engage participants fully through the use of course materials, exercises, training videos and discussions of relevant organizational issues. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations. During these exercises you discover that you can do what you are learning. This process makes the training fun filled, fast-paced, challenging and empowering and enhances transfer of learning to all participants.

WHO SHOULD ATTEND

This course is designed for business professionals who are prepared to grow in personal effectiveness, communication, authenticity, and integrity. These skills will enhance the learners’ ability to develop interpersonal skills and communication with effective results.

ORGANIZATIONAL IMPACT

As leaders grow in mastery, understanding, effectiveness and confidence, so do their teams and organizations. The personal transformation of an organization’s professionals, supervisors, administrators and others in leadership positions forms the foundation for organizational transformation. Skilled communication can help to break down organizational barriers and create better understanding throughout the organization, as well as with its customers, vendors, regulators, and other external stakeholders.

PERSONAL IMPACT

People who attend this will learn a set of principles that will change the way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness, and their ability to handle the challenges and opportunities of the workplace. This is an introduction to skills and principles that will help you to develop self-mastery and enhance your ability as a leader in your organization.

Instructional Methodology

Developed by experts in instructional design, these training materials combine interactive training techniques with sound methodology. The design is built on the principles that adults learn best when training:

* Involves the participants.
* Can be immediately applied to the work environment.
* Includes "learning by doing."
* Is interactive, fun, and motivational.
* Uses a three-phased approach including pre and post-workshop assignments.
* Includes flip charts, workbooks and planning tools, role plays, exercises, and discussions.

Learning Environment

An organization's success and leadership in the 21st century depends upon its ability to rapidly change and grow. Organizations must meet the multiple demands of a changing marketplace with continuous learning and new skills. The Corporate, College and Educator Learning Environment illustrates how an organization can set up a system of continuous growth and improvement to maintain the desired outcome of a highly productive workplace in the new global competitive market.